1. Acceptance of Terms
By accessing and using the Cogni Spark website (cogni-spark.com) and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Company Information
Cogni Spark is operated by Cogni Spark Inc., a corporation incorporated under the laws of Canada with its principal place of business at 123 King Street West, Toronto, ON M5H 3T9, Canada.
3. Use License
Permission is granted to temporarily access and use the materials on Cogni Spark's website for personal, non-commercial educational purposes. This includes:
- Viewing and accessing course materials you have purchased
- Downloading materials for offline study (where permitted)
- Participating in online discussions and forums
- Accessing support resources and documentation
This license does not include:
- Modifying or copying the materials
- Using the materials for commercial purposes
- Attempting to decompile or reverse engineer any software
- Removing any copyright or other proprietary notations
- Sharing course materials with non-enrolled individuals
4. Course Enrollment and Payment
Enrollment
- Course enrollment is subject to availability and acceptance of these terms
- Students must be at least 13 years old to enroll independently
- Students under 18 require parental consent
- We reserve the right to refuse enrollment for any reason
Payment Terms
- All course fees must be paid in full before access is granted
- Prices are in Canadian dollars (CAD) unless otherwise specified
- Payment plans may be available for certain courses
- All sales are final unless otherwise specified in our refund policy
5. Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all courses. You may request a full refund within 30 days of purchase if:
- You have completed less than 25% of the course content
- You are not satisfied with the course quality
- Technical issues prevent you from accessing the course
Refund Exceptions
- Courses completed more than 25% are not eligible for refunds
- Promotional or discounted courses may have different refund terms
- Refunds are processed to the original payment method within 5-10 business days
6. Course Access and Completion
Access Rights
- Course access is provided for the duration specified at purchase
- Most courses provide lifetime access to materials
- Access may be revoked for violation of these terms
- We reserve the right to update course content without notice
Completion Certificates
- Certificates are issued upon successful completion of all course requirements
- Certificates are digital and can be downloaded or shared online
- Certificates are for educational purposes and not professional licenses
7. User Conduct
You agree to use the services in accordance with all applicable laws and regulations. Prohibited activities include:
- Sharing login credentials or course materials with unauthorized individuals
- Attempting to hack, disrupt, or compromise the security of our systems
- Posting inappropriate, offensive, or illegal content
- Harassing other students or instructors
- Using the service for any unauthorized commercial purposes
8. Intellectual Property
All course materials, including but not limited to videos, text, graphics, logos, and software, are the intellectual property of Cogni Spark or its licensors and are protected by Canadian and international copyright laws.
Student Work
- Students retain ownership of their original work and assignments
- Cogni Spark may use student work for promotional purposes with permission
- Students grant Cogni Spark a non-exclusive license to use their work in course materials
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Disclaimers
Course Content
- Course materials are provided for educational purposes only
- We make no guarantees about employment outcomes or career success
- Technology and industry practices may change, affecting course relevance
- Students are responsible for ensuring course content meets their specific needs
Technical Support
- We provide reasonable technical support during business hours
- Support is provided in English and French
- Response times may vary based on issue complexity
- We are not responsible for technical issues beyond our control
11. Limitation of Liability
To the fullest extent permitted by law, Cogni Spark shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:
- Use or inability to use the service
- Cost of procurement of substitute goods or services
- Unauthorized access to or alteration of your data
- Statements or conduct of any third party on the service
12. Indemnification
You agree to indemnify and hold harmless Cogni Spark, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the service or violation of these terms.
13. Termination
We may terminate your access to the service at any time for any reason, including violation of these terms. Upon termination:
- Your access to course materials will be revoked
- Any outstanding fees remain due
- Provisions of these terms that should survive termination will remain in effect
14. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of Ontario, Canada.
15. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated date. Your continued use of the service after changes are posted constitutes acceptance of the modified terms.
16. Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.
17. Contact Information
For questions about these Terms of Service, please contact us:
- Email: [email protected]
- Phone: +1 (365) 202-7682
- Address: 123 King Street West, Toronto, ON M5H 3T9, Canada
18. Acknowledgment
By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.