1. Introduction
Cogni Spark ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cogni-spark.com and use our services.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Educational Information: Previous education, skill level, learning goals
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Messages sent through our contact forms, emails, or customer support interactions
- Technical Information: IP address, browser type, device information, operating system
Usage Information
We automatically collect information about how you use our website and services:
- Pages visited and time spent on our website
- Click patterns and navigation paths
- Course progress and completion rates
- Search queries and preferences
- Device and browser information
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide web design courses, process enrollments, and deliver educational content
- Communication: To respond to inquiries, send course updates, and provide customer support
- Marketing: To send newsletters, promotional materials, and course announcements (with your consent)
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against fraud and unauthorized access
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Employee training on data protection
- Access controls and authentication measures
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.
7. Your Rights and Choices
Under Canadian privacy laws, you have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Complaint: File a complaint with the Privacy Commissioner of Canada
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Generally:
- Student records: 7 years after course completion
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
- Support inquiries: 3 years
9. International Data Transfers
Your personal information may be transferred to and stored in countries outside Canada, including the United States. We ensure that adequate safeguards are in place to protect your information in accordance with Canadian privacy laws.
10. Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +1 (365) 202-7682
- Address: 123 King Street West, Toronto, ON M5H 3T9, Canada
14. Privacy Commissioner Contact
If you have concerns about our privacy practices, you may file a complaint with the Privacy Commissioner of Canada: